Application Maintenance, Upgrades and Help Desk Services

Efforts such as bug fixes and minor product enhancements, technology or platform upgrades, Help Desk management, release management, and related configuration control absorbs significant technical staff and management tirtjfe while diverting efforts and funds from more strategic product development. While annual maintenance or other revenue-generating fees are designed to cover these efforts, gains in efficiency at lower cost provide immediate and long-term gains in profitability.

Synthax helps financial institution by taking on software product maintenance tasks, technology upgrades, and first tier or  second tier Help DesK services at the same or better quality and at lower cost. We take our commitment to providing excellence in after market product maintenance services seriously. Regardless of whether we are providing first tier or fake watches second tier support services, we understand that ultimately the service levels provided are a reflection of our client to their customers.

Therefore, we use Service Level Agreements (SLAs) and a metric-based approach to ensure the highest quality support is provided and to rolex replica watches give our clients the means for measuring/ success.

We operate as an extension of our client’s software, technical or product support organization and can perform tasks such as: